Rubis Mara Junction Service Station, Narok

Organic food (food & drink)

Mexican cuisine (food & drink)

Artcaffé at Rubis Mara Junction Service Station in Narok is your go-to destination for fresh, high-quality food and drinks. Whether you need a quick Grab & Go snack, a cozy coffee catch-up, or a memorable dinner, our welcoming space caters to all ages and occasions. Join us every day! ☕🍰🥗

Kenya

Food Establishment

Visit Artcaffe Narok at Rubis Mara Junction Service Station for a delightful experience featuring our signature Sliced Chocolate-indulgence Cake, Sliced Carrot Forest, and many more delicious treats. Perfect for every occasion!

Artcaffe Narok - Delicious Cakes and Unique Dishes in Narok

Artcaffe Platinum Monthly

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EMMANUEL

Hi Emmanuel. Thank you so much for stopping by at our Narok restaurant and for taking your time to leave a review. We take each feedback from our customers very seriously and we have shared this feedback with our team to ensure that all our drinks adhere to our Standard Operating Procedure. Kindly also note that we always have a manager-on-duty and anytime something does not meet your expectations at any of our location, you can ask to speak to the manager for immediate attention. We look forward to your next visit. Jackie.

JOYCE

Hello Joyce. Thank you for sharing this with us. We’re sorry to hear that your service was delayed; we understand how frustrating that can be. Please note that we’ve escalated this to our team for review so we can improve our efficiency moving forward.

Thank you for your patience, and we hope to serve you better next time. ^BO 

OMBOK

Hello Ombok. Thank you for letting us know. We’re sorry that your order took longer than expected to be served.  We understand how frustrating that can be. Please rest assured that we’ve shared this with our team for review so we can improve our service speed moving forward.

Thank you for your patience, and we hope to give you a much smoother experience on your next visit. ^BO 

HAMADA

Hello Hamada.  Thank you for sharing your feedback with us. We’re sorry to hear that you found the water pricing high. Please note that we’ve passed this concern to our team for review. We appreciate you bringing it to our attention and value your input.

PATRA

Hello Patra! Thank you for letting us know about this. We're truly sorry to hear that you had to wait so long to be served, especially with so few guests in the restaurant. This is far from the level of efficiency and attention we aim to provide.

We will share this with our team for immediate review to ensure such delays are addressed. If you wouldn’t mind sharing a few details of your visit via WhatsApp at 0709 276 276, it will help us follow up more accurately.

Thank you for bringing this to our attention. we are looking forward to welcoming you soon and giving you a memorable service. ^BO 

Liban

Hello Liban. Thank you for letting us know about this. We’re sorry to hear that you felt your preference wasn’t considered; that’s not the kind of experience we want for our guests.

Kindly to enable us to understand what happened and address it with the team, could you please share a few details about your visit on WhatsApp at 0709 276 276?
Your feedback will help us ensure you receive better support next time.Thank you for bringing this to our attention.^BO 

NITA

Hello Nita. Thank you for taking the time to share your feedback with us. I’m very sorry to hear that your butter croissant was smaller than expected and that it arrived much later than the rest of your order. That’s certainly not the experience we want for our guests.

We will follow up with our team and prevent this from happening again. 

We truly appreciate you bringing this to our attention, and we’d love the opportunity to make your next visit a much better one. ^BO 

GEORGE

Hello George. Thank you for sharing your feedback with us. We’re sorry to hear that the sweet potatoes in your breakfast did not taste fresh. This is not the experience we want for our guests, and we understand how disappointing that must have been.

We will be addressing this with our team to ensure freshness and quality are consistently maintained. We truly appreciate you bringing this to our attention and hope your next visit will be much more enjoyable. ^BO

JANE

Hello Jane. Thank you for taking the time to share this feedback with us. We’re very sorry to hear about your experience with the salad and the chili in your sandwich, especially considering your health concerns. Your meal should always be fresh and prepared according to your preferences, and we regret that this was not the case during your visit.

We’ll make sure to remind our team to clearly confirm guest preferences  before preparing any order, so we can avoid such situations in the future.

We truly appreciate you bringing this to our attention, and we hope to offer you a much better and more comfortable experience next time.

JOICE

Hello Joyce. Thank you for your feedback. We’re sorry to hear that your chips were served cold and that your experience wasn’t enjoyable. Serving food at the right temperature is very important to us, and we regret that we fell short this time.

We’ll address this with our team to ensure your next visit is much more satisfying. We truly appreciate you letting us know and hope to serve you better on your next visit. ^BO 

CLAIRE

Hello Claire. Thank you for your feedback. We’re very sorry to hear that the chicken pie did not meet your expectations. Freshness and quality are very important to us, and we regret that this was not your experience.

We’ll be reviewing this with our team to ensure our products consistently meet the standards our guests expect. We truly appreciate you bringing this to our attention and hope to serve you a better experience next time. ^BO 

RAHUL

Hello Rahul. Thank you for your feedback. We sincerely apologize for the slow service and for your food not being served hot. This is not the experience we aim to provide our guests.

We are addressing this with our team to ensure that orders are served promptly and at the right temperature moving forward. We truly appreciate your input and hope to provide you with a much better experience on your next visit. ^BO 

ignatius

Hello Ignatius. Thank you for your kind concern. We truly appreciate it. To help us follow up on this matter and provide feedback, we’d love if you could share more details with us via WhatsApp at 0709 276 276.

Your input is very important to us, and it will help ensure a better experience for you and all our guests on your next visit.

Thank you once again for taking the time to reach out. ^BO 

MAKORI

Hello Makori. Thank you for sharing this with us. We’re very sorry that your beverages were not properly sealed, causing an inconvenience. This falls below the level of care we aim to deliver.

We’ll be following up with the team to ensure better packaging and handling moving forward. We appreciate you taking the time to let us know, and we hope your next experience with us will be much smoother. ^BO 

CAROLINE

Hello Caroline,Thank you for sharing your feedback. We’re truly sorry to hear about your experience, as this is not up to the standards we uphold. At Artcaffe, we take pride in serving fresh, high-quality food.

To help us follow up and address this matter with our team, could you please share your receipt or order details via WhatsApp at 0709 276 276? We truly appreciate your feedback and the opportunity to make this right. ^BO 

RENOE

Hello Renoe. Thank you for sharing your experience with us. We sincerely apologize for the delay in your M-Pesa refund and, more importantly, for the unacceptable behavior from our staff. This is certainly not the standard of service we uphold, and we completely understand how upsetting this must have been.

Please be assured that we will escalate this matter to our team and take the necessary steps to ensure proper training and professionalism. We value your feedback and hope to have the opportunity to provide you with a much better experience in the future. ^BO 

Douglas

Hello Douglas. Thank you for bringing this to our attention, and we are truly sorry for the frustration and inconvenience caused. This is not the level of care and support we aim to provide, especially in situations that require immediate assistance.

We would like to follow up on this matter with the establishment to understand what happened and ensure it is addressed appropriately. Could you please share the date and approximate time of your visit, as well as any additional details you may have? via our WhatsApp 0709276276. 

Once we have this information, we will escalate it to the concerned team for further review. Thank you for your patience, and we sincerely apologize for the experience. ^BO 

ERICK

Hello Erick. Thank you for sharing your feedback with us. We’re truly sorry for the unfriendly service, the confusion with your order, and the delay you experienced. This is not the standard we uphold, and your experience should have been handled with much more courtesy and attention.

We will address this with the team to ensure better service and communication moving forward. To help us follow up accurately, could you please share the  your receipt or order details via WhatsApp on 0709 276 276?

Thank you for giving us the chance to make this right, and we appreciate your patience. ^BO

Hello Erick. Thank you for bringing this to our attention. We’re sorry for the inconvenience caused when trying to locate the Red Bull in the system and for the concern about the pricing. This is not the smooth experience we aim to provide.

To help us follow up and confirm the correct pricing with the team, could you please share your receipt or order details via WhatsApp on 0709 276 276? We appreciate your feedback and the chance to make this right. ^BO

PAMELA

Hi Pamela. Thank you for your feedback. We sincerely apologize for the delay in service and billing. This isn’t the experience we aim to provide, and we’ll address this with our team to ensure quicker service next time. We appreciate your patience and understanding. ^BO 

Artcaffe Narok

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